Terms & Conditions, Student Code of Conduct

1. Admission and Information
1. Admission is subject to completion of the Institute’s admission formalities, submission of accurate information and payment of applicable fees. Any changes must be communicated promptly to the institute.

2. Fees, Payment and Scholarships
2. The total fees comprises of three basic components -
3. Where payment is made in instalments, each instalment must be paid on or before its due date. The Institute may issue reminders and, after notice, restrict access to classes, tests or digital services for overdue amounts, subject to applicable law and reasonable administrative procedures.
4. Any bank charges, payment-gateway charges or statutory taxes lawfully applicable to the transaction or course will be payable as stated in the fee schedule or as required by law.
5. All scholarships, fee concessions or awards offered through ESAT, Early Bird Discounts or any other scholarship/admission test or scheme are applicable to the tuition-fee component only, unless the Institute expressly confirms otherwise in writing. They do not reduce the Admission Fee, Student Kits & Digital Access Fee, or Technology & Examination Fee.
6. Scholarships are personal to the student, course and session for which they are granted; they are not transferable, redeemable for cash or cumulative with another offer. Any eligibility conditions, validity period and continuation requirements communicated with the scholarship offer must be met.
7. For refund calculations, the tuition fee actually finalized for the student, after incorporating scholarships/offers, will be the relevant tuition-fee base. A scholarship or concession does not create a right to receive a refund greater than the amount actually paid. Refund percentages shall be based on the total final tuition fee and not on the paid component in case of payment in installments.

3. Attendance and Academic Responsibilities
8. Marking attendance when entering and exiting the premises is the student’s responsibility.
9. Students are expected to attend all scheduled classes, doubt-clearing sessions, tests and other required academic activities punctually and for the full scheduled duration.
10. Absence, late arrival or early departure requires prior approval from the Institute and, where the student is a minor, communication or approval from a parent/guardian. Approval may be refused except where circumstances reasonably warrant an exception.
11. Students must not remain in the library or other non-classroom areas during scheduled class time instead of attending their assigned class, unless authorised by faculty or management.
12. If a student is absent for an extended period, the parent/guardian should promptly notify the Institute in writing and provide the reason. Prolonged unexplained absence may lead to a parent meeting, an attendance review or cancellation of enrolment after reasonable notice; any refund will be governed by the Refund Policy and applicable law.
13. The Institute may maintain attendance and academic-performance records and share relevant progress or attendance information with the parent/guardian, particularly where the student is a minor.
14. Students are responsible for their own school/examination registrations, eligibility checks, application forms, admit cards and submissions to external examining bodies unless the Institute has expressly agreed in writing to provide a particular service. The Institute does not guarantee eligibility, admission, rank, marks or selection in any external examination.

4. Discipline, Safety and Prohibited Conduct
15. Students must behave respectfully towards other students, faculty, employees, visitors and security personnel, and must follow reasonable instructions relating to classroom conduct, safety, attendance and use of Institute facilities.
16. Bullying, harassment, discrimination, threats, physical aggression, intimidation, vandalism, theft, possession of prohibited or dangerous items, cheating, impersonation, use of unfair means in tests, or disruption of classes is prohibited.
17. Any physical alterations or fights outside the institute premises is not allowed. Any injuries arising out of the same shall solely be the responsibility of the student involved.
18. Parking outside the premises is on the student’s risk and the institute cannot be held responsible for any damages/losses/thefts.
19. Students must not leave the Institute during scheduled hours without permission in accordance with the Institute’s departure procedure. Parents/guardians should ensure that emergency contact details and authorised pick-up arrangements, where relevant, are up to date. The Institute will take reasonable steps within its control to support student safety but cannot supervise a student who leaves the premises without authorisation.
20. Mobile phones and personal electronic devices must be used only as permitted by the Institute. During classes and tests, devices must be switched off or stored away as instructed. The Institute is not responsible for loss or damage to personal belongings except to the extent required by applicable law.
21. Transportation services, where available, are provided by independent third-party vendors and are not owned or operated by Education Square. The Institute endeavors to engage responsible and suitable service providers after reasonable screening. However, the transport service is arranged independently, and the Institute shall not be liable for any accident, injury, loss, damage, delay, or other incident arising from the provision or use of such services.
22. Students must not use social media, messaging groups or other channels to threaten, harass, impersonate, disclose confidential personal information about others, or knowingly circulate false information about the Institute or its staff. Nothing in this clause prevents lawful complaints, honest reviews, reporting of concerns or exercise of legal rights.
23. Depending on the seriousness and repetition of a breach, the Institute may issue a warning, inform the parent/guardian, restrict access to a particular activity, require a meeting, suspend the student temporarily or cancel enrolment. The Institute will use a proportionate process and provide an opportunity to respond where reasonably practicable. Refunds, if any, remain subject to the Refund Policy and applicable law.

5. Tests, Results and Academic Outcomes
24. Students must follow the instructions applicable to classroom tests, scholarship tests, examinations and other assessments. Cheating, copying, use of unauthorised material or devices, impersonation, or interference with an assessment may result in cancellation of the affected result and disciplinary action.
25. Test schedules, faculty allocation, classroom, batch timing or delivery arrangements may occasionally require reasonable changes. The Institute will endeavour to communicate material changes in advance where practicable.
26. The Institute will make reasonable efforts to deliver the advertised academic programme, but does not guarantee any particular marks, rank, admission, scholarship, examination result or career outcome.

6. Intellectual Property and Digital Access
27. All course materials supplied or made available by the Institute—including books, notes, worksheets, question papers, test content, presentations, recordings, videos, digital content, logos, designs and teaching methods—are owned by or licensed to the Institute or the relevant rights holder and are protected by applicable intellectual-property laws.
28. Materials are provided for the enrolled student’s personal educational use only. Students must not copy, scan, photograph, record, download, upload, reproduce, modify, sell, publish, broadcast, distribute or share them with any unauthorised person or public platform, except where the Institute gives prior written permission or applicable law permits it.
29. Recording or photographing classes, teachers, students, tests or digital lessons without prior written permission is prohibited. Students must not share login credentials or allow others to access restricted digital content.
30. Unauthorised use may result in removal of access, disciplinary action and/or legal action where appropriate. Nothing in this clause limits any rights or remedies available under applicable law.

7. Photographs, Videos, Testimonials and Publicity
31. The Institute may wish to photograph or record students during classes, events, award ceremonies, interviews or result celebrations for educational documentation and promotional/publicity purposes, including its website, social-media pages, advertisements, brochures, presentations and other communication channels.
32. Education Square can Use an identifiable student’s photograph, video, voice, name, testimonial, result or rank for promotional/publicity purposes based on consent on the Admission Form. Consent may be withdrawn for future uses by written notice to the Institute. Withdrawal will not require the Institute to retrieve materials already lawfully printed, distributed or published before receiving the notice, although reasonable steps will be taken for future use.
33. Refusal to provide publicity consent will not, by itself, affect admission, classroom access, teaching, assessment or scholarship eligibility.
34. The Institute will handle photographs, recordings and personal information in accordance with applicable law and its communicated privacy practices.

8. Communication and Personal Information
35. The student and parent/guardian should provide active mobile numbers and email addresses for academic notices, fee reminders, attendance updates, schedule changes, test information, safety-related communication and other Institute matters.
36. The Institute may communicate through calls, SMS, email, WhatsApp or other contact methods provided by the student/parent, subject to applicable law and any required consent. Marketing communications will be handled in accordance with applicable consent and opt-out requirements.
37. The Institute will use personal information for legitimate admission, teaching, assessment, administration, safety, communication, fee and legal-compliance purposes and will take reasonable steps to protect it. Information may be shared with service providers or authorities where necessary for these purposes or as required by law.

Refund Policy

When refund request is received - Tuition fee/Technology & Examination Fee refund %
- Before batch commencement - 100% of tuition fee and technology/Examination Fees paid till date
- Within 7 calendar days of the applicable start date - 85% of tuition fee and technology/ Examination Fees finalized
- After 7 days and up to 30 calendar days - 70% of tuition fee and technology/ Examination Fees finalized
- After 30 days and up to 60 calendar days - 50% of tuition fee and technology/ Examination Fees finalized
- After 60 days and up to 90 calendar days - 25% of tuition fee and technology/ Examination Fees finalized
After 90 calendar days - No refund

The following fee components are treated separately from the table above: (a) Admission Fee is non-refundable and non-transferable; (b) Student Kits & Digital Access Fee is non-refundable and non-transferable; 

The following components are eligible for Fee Refund, as per the slabs mentioned above

 (c) Tuition Fees and (d) Technology & Examination Fee, 

Refunds, where eligible, are calculated on the amount actually finalized for the respective component. No provision of this policy is intended to exclude a refund or remedy that cannot lawfully be excluded.

Crash courses, test series, online courses and other short-duration courses are non-refundable, except where a refund is required by applicable law or the Institute has expressly confirmed otherwise in writing. Refunds will be paid by bank transfer to the student’s or parent/legal guardian’s verified bank account; the Institute may request reasonable proof of account ownership. 

Refund Policy: Important Clarifications
1. A request for withdrawal does not automatically entitle the student to a full refund. The applicable percentage and non-refundable components in the above schedule will be applied to the amounts actually paid, subject to applicable law.
2. Any unpaid instalment or amount already due before the effective withdrawal date remains payable, to the extent legally recoverable.
3. For refund calculations, the tuition fee actually finalized for the student, after incorporating scholarships/offers, will be the relevant tuition-fee base. A scholarship or concession does not create a right to receive a refund greater than the amount actually paid. Refund percentages shall be based on the total final tuition fee and not on the paid component in case of payment in installments.
4. Refund processing may require confirmation of the request, fee ledger, scholarship/concession applied, and bank details. The Institute will communicate if information is missing.
5. If the Institute is unable to provide the enrolled course or materially discontinues it, the Institute will communicate the available remedy, including any applicable refund, in accordance with the admission terms and applicable law.

Discipline, Changes, Complaints, Laws

Complaints, Governing Law and General Provisions
4. Students/parents may raise concerns in writing with the Centre Head/Counsellors/Management or the designated Institute email address. The Institute will endeavour to review and respond within a reasonable time.
5. These terms are governed by the laws of India. Subject to mandatory consumer-protection provisions and the jurisdiction rules applicable under law, courts having competent jurisdiction in Ludhiana, Punjab, may hear disputes arising from these terms.
6. Nothing in these terms limits a consumer’s statutory rights, excludes liability that cannot legally be excluded, or prevents a student/parent from approaching a competent authority or forum available under applicable law.
7. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent legally permissible. Any waiver must be in writing and will apply only to the specific instance stated.
8. The admission form, applicable fee schedule, scholarship communication, this policy and any written course-specific terms should be read together. If there is a conflict, the Institute should clarify it in writing before relying on the conflicting provision.